U.S. Veteran Owned • Albuquerque, NM

IT Support That Keeps Your Business Running

SHIFT MSP is a veteran-owned, security-first managed service provider delivering reliable IT support, cybersecurity, and cloud solutions to businesses in Albuquerque, Rio Rancho, and Santa Fe.

Trusted by New Mexico businesses • Veteran-owned • Typical response under 15 minutes

15 min
Median Response
99.9%
Uptime
24/7
Monitoring
100%
Veteran Owned
Our Services

What We Do

Comprehensive managed IT services designed to protect, optimize, and support your business infrastructure.

Helpdesk & IT Support

Fast, reliable IT support from a U.S.-based team that knows your environment inside and out.

Learn More

Cybersecurity

Layered security built on industry best practices to protect your business from modern threats.

Learn More

Cloud & Productivity

Expert cloud productivity management and strategy to keep your team connected and productive.

Learn More

Networking & Firewall

Enterprise-grade network infrastructure to deliver speed, reliability, and security.

Learn More

Backup & Disaster Recovery

Comprehensive backup and disaster recovery solutions that ensure your data is always protected and recoverable.

Learn More

Policy & Compliance

Structured IT policies and compliance frameworks that protect your organization and satisfy auditors.

Learn More

AI Consulting & Integration

Practical AI strategy and workflow integration that helps businesses reduce manual work and scale smarter.

Learn More

Surveillance & Smart Security Systems

Professional Axis camera deployments and solar-powered surveillance systems with remote visibility and proactive alerting.

Learn More
Why Choose Us

Why SHIFT MSP?

We built SHIFT MSP on the principles of service, accountability, and mission-first execution. Here is what sets us apart.

Veteran Owned & OperatedDiscipline and accountability in every engagement
Security-First ApproachEvery decision is made with your security in mind
Under 15-Min Response TimesFast support when you need it most
Local New Mexico TeamOn-site dispatch for Albuquerque, Rio Rancho & Santa Fe
Flat-Rate Monthly PricingOne predictable fee every month — no surprises, no overages
Easy Budget PlanningKnow exactly what you pay each month, every month
Security Score
98/100
Uptime
99.9% SLA
SHIFT
MSP
Response
< 15 min
Downtime Calculator

What Is IT Downtime Costing You?

Use our calculator to see the real impact of unplanned downtime on your business.

IT Downtime Cost Calculator

Estimate the true cost of IT downtime for your business

25 employees
1 employee100 employees
4 hours
1 hour24 hours
$35/hr
$15/hr$100/hr
$150/hr
$75/hr$250/hr

Estimated Impact

Lost Productivity Cost

$0

25 employees x 4h x $35/hr

IT Labor Cost

$0

4h x $150/hr

Estimated Total Impact

$0

This is the estimated cost of a single downtime incident. With proactive managed IT, most of these incidents can be prevented.

Get Protected — Contact Us

Free consultation · No obligation · Custom IT plan for your business

Testimonials

What Our Clients Say

My experience as CEO of a non-profit organization with Troy and Shift has been nothing short of amazing! They have always been extremely knowledgeable, quick to respond, and happy to help. I highly recommend them to anyone requiring tech support!

S
Shelly PrantCEO

We always feel like SHIFT is looking out for us and is always looking over our network. The level of proactivity this company goes is beyond anything we have ever experienced. We truly know where we stand with our IT now.

C
Chasing MilesBusiness Owner

We have been working with Troy and his team for a while now and are extremely happy with their service. They are super fast and efficient. They have made our job so much easier and will continue to use their service as long as we are in business.

R
Rocio RamosBusiness Owner

Love working with Shift MSP!! They identify and resolve issues quickly and efficiently! We have worked with Troy for years and he is knowledgeable and kind. I would highly recommend Shift MSP!

M
Michelle LawrenceCFO

Ready to Shift Your IT?

Schedule a free consultation with our team. We'll assess your current IT environment, identify risks, and show you how SHIFT MSP can streamline your operations and strengthen your security posture.