Privacy Policy

SHIFT MSP ("we," "our," or "us") is committed to protecting the privacy of our clients, website visitors, and prospective customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.shiftmsp.com or engage with our managed IT services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

• Fill out a contact form or request a consultation on our website
• Subscribe to our newsletter or marketing communications
• Enter into a service agreement or contract with us
• Submit a support ticket or communicate with our helpdesk
• Provide feedback, participate in surveys, or respond to communications

This information may include your name, email address, phone number, company name, job title, mailing address, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms that led you to our site
• Device identifiers and general geographic location based on IP address

Information Collected Through Services

As a managed service provider, we may have access to certain client data in the course of delivering IT services. This data is governed by individual service agreements and is treated with the highest level of confidentiality. We do not sell, share, or use client service data for any purpose other than delivering the services contracted.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services
• To respond to your inquiries, support requests, and communications
• To send you service-related notices, updates, and administrative messages
• To send marketing and promotional communications, where you have opted in to receive them
• To improve our website, services, and customer experience
• To detect, prevent, and address technical issues, fraud, or security concerns
• To comply with legal obligations and enforce our terms of service

Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Access controls and authentication requirements for all systems
• Regular security assessments and vulnerability scanning
• Employee training on data protection and privacy best practices
• Secure data storage with regular backups and disaster recovery procedures

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable steps to protect your data.

Third-Party Services

We may use third-party service providers to assist in operating our website and delivering our services. These providers may have access to your personal information only to perform tasks on our behalf and are obligated to not disclose or use it for any other purpose. Third-party services we may use include:

• Website analytics providers (e.g., Google Analytics)
• Email marketing and communication platforms
• Customer relationship management (CRM) systems
• Payment processing services
• Remote monitoring and management (RMM) tools used in service delivery

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website. We may use:

• Essential cookies required for the website to function properly
• Analytics cookies that help us understand website usage patterns and improve our content
• Preference cookies that remember your settings and choices

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality. Most web browsers allow you to manage cookie preferences through their settings menus.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request copies of your personal information we hold
• Correction: The right to request that we correct any information you believe is inaccurate or incomplete
• Deletion: The right to request that we delete your personal information, subject to certain exceptions
• Opt-out: The right to opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly
• Portability: The right to request that we transfer the data we have collected to another organization or directly to you

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and update the "Last Updated" date above. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or would like to exercise your privacy rights, please contact us:

• Company: SHIFT MSP
• Email: shift@shiftmsp.com
• Phone: (505) 633-0500
• Address: 6801 Jefferson St NE Suite 150, Albuquerque, NM 87109